Results that moved the business.
Revenue lifted, engagements won and programs launched, on the back of the work.
22%
revenue increase
An iPad guided-selling app for Trane dealers and homeowners, with a 2% margin improvement alongside it.
Trane · HVAC guided selling
Won
the full design-and-build engagement
The whole NBA season was scheduled by one expert in a spreadsheet. My desktop prototype showed a better way, and won the firm the work.
NBA · Game scheduling
Launched
a national digital program, and trained its team
As a design lead in London, I helped establish KPMG UK’s digital transformation program and trained its new design team in experience design.
KPMG UK · Digital enablement
US + UK
one journey-mapping tool
I designed and built the journey-mapping tool used by both KPMG’s US innovation team and its UK practice.
KPMG US & UK · Journey mapping
Funded
a multiyear firm workstream
A unified patient-access prototype secured support and funding for a multiyear workstream.
Healthcare · Patient access
Showcase
Knowledge 2019
An employee-services prototype was showcased at ServiceNow’s annual Knowledge conference.
KPMG · Employee service management
Impact
Forum feature
A future-healthcare video and prototypes, featured at the Lake Nona Impact Forum’s Innovation Showcase, led to further work and partnerships.
Academic health system
Scaled
from the Garage to Living Labs
As a lead designer, I helped evolve the Garage into KPMG’s Living Labs, shaping their development and build-out as an immersive space for clients to explore emerging technology.
KPMG · Living Labs
New format
for RFP responses
I helped develop a new proposal format: interactive websites in place of the usual slide decks. Lauded by the tax partnership, it pushed the limits of a proposal to inspire clients’ confidence in our teams.
KPMG · Proposal websites